Occasionally, our secure connection to your bank can get lost. This means Frollo will be unable to sync your transactions.

Start by checking the time stamp under your current balance (refer to image below). If the date shown is in the past, it’s possible that there is a syncing issue.

Don’t unlink your account.

Instead, follow these simple steps.

  • Enter into the account which is not syncing. You’ll see an error message at the top (refer to image).
  • This error message will prompt you on next steps

This process should rectify any syncing issues.

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